Tulip Trust Center

Trust isn’t built by words or a single control. It’s achieved through a comprehensive, integrated controls framework that provides a trusted foundation for continuous transformation.

Compliance
Security
Availability & Reliability

Availability & Reliability

Our cloud-based platform is used by hundreds of enterprise organizations across the globe. Ensuring high availability and data integrity is a top priority for Tulip.

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  • High Availability

    Both AWS and Microsoft Azure provide enterprise-grade reliability with a guaranteed 99.9% uptime or higher.

  • Daily Data Back-Up

    Using a hosted backup solution, all data is backed up daily in at least two separate locations to ensure redundancy.

  • Multi-region Redundancy

    Tulip ensures high availability and fault tolerance by replicating production data in a backup data center in a different availability zone.

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Rapid, Transparent, and Compliant Incident Response

  1. Speed

    We use automated anomaly detection to identify and alert our on-call engineers on performance issues, security threats, or potential downtime risks before they escalate

  2. Transparency

    We alert appropriate teams based on the type of incident report filed. This can range from a minor bug report to a critical uptime or security concern.

  3. Compliance

    We document incidents and conduct reviews to ensure corrective actions are taken, maintaining operational integrity and compliance with industry standards.

Reliable, controlled software updates with minimal downtime

Tulip provides continuous, secure software updates with a weekly release cycle for standard customers and a Long-Term Support (LTS) release a few times a year for regulated manufacturers, ensuring controlled, compliant, and thoroughly validated updates aligned with GxP requirements.

See the Latest Release Notes
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  • Dual Release Cycle

    Choose between automatic weekly releases for faster access to platform innovations or LTS upgrades for more control with timing, validation, and compliance.

  • Field-tested

    Regulated customers have added assurance around features tested in real-world conditions, ensuring stability, reliability, and performance.

  • Enhanced Compliance and Testing

    Every LTS release undergoes thorough testing and verification to meet industry-specific regulatory standards.

Explore cloud hosting options

  • AWS or Microsoft Azure

    Choose to deploy your instance on AWS or Microsoft, with the flexibility to select a specific locality to meet data residency requirements.

  • AWS GovCloud

    Tulip offers the option to use AWS GovCloud for manufacturers that need to comply with ITAR and EAR.

Digitally Transform Your Operations with Tulip

Discover how our platform’s high availability and resilience keep your operations running smoothly, even in the face of unexpected challenges.

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