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Tulip Trust Center

Availability & Reliability

Our cloud-based platform is used by hundreds of enterprise organizations across the globe. Ensuring high availability and data integrity is a top priority for Tulip.

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  • High Availaibility

    Both AWS and Microsoft Azure provide enterprise-grade reliability with a guaranteed 99.9% uptime or higher.

  • Daily Data Back-Up

    Using a hosted backup solution, all data is backed up daily in at least two separate locations to ensure redundancy.

  • Multi-region Redundancy

    Tulip ensures high availability and fault tolerance by replicating production data in a backup data center in a different availability zone.

Disaster recovery with options for 0-RPO

Tulip offers built-in data integrity for zero data loss in case of a disaster. Minimize the risk of the loss of mission-critical data, such as for eBR and eDHR, with Tulip’s innovative approach to zero RPO, leveraging the best of containerization and the cloud.

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Region locality

  • AWS or Microsoft Azure

    Choose to deploy your instance on AWS or Microsoft, with the flexibility to select a specific locality to meet data residency requirements.

  • AWS GovCloud

    Tulip offers the option to use AWS GovCloud for manufacturers that need to comply with ITAR and EAR.

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Rapid, Transparent, and Compliant Incident Response

  1. Speed

    We use automated anomaly detection to identify and alert our on-call engineers on performance issues, security threats, or potential downtime risks before they escalate

  2. Transparency

    We alert appropriate teams based on the type of incident report filed. This can range from a minor bug report to a critical uptime or security concern.

  3. Compliance

    We document incidents and conduct reviews to ensure corrective actions are taken, maintaining operational integrity and compliance with industry standards.

Reliable, controlled software updates with minimal downtime

Tulip provides continuous, secure software updates with a weekly release cycle for standard users and a Long-Term Support (LTS) release every six months for regulated manufacturers, ensuring controlled, compliant, and thoroughly validated updates aligned with GxP requirements.

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  • Dual Release Cycle

    Releases every week or every 6 months, providing flexibility for fast-moving teams while allowing controlled upgrades for validation and compliance.

  • Field-tested

    Regulated customers have added assurance around features tested in real-world conditions, ensuring stability, reliability, and performance.

  • Enhanced Compliance and Testing

    Every LTS release undergoes thorough testing and verification to meet industry-specific regulatory standards.

Ensure Uninterrupted Operations with Tulip

Discover how our platform’s high availability and resilience keep your operations running smoothly, even in the face of unexpected challenges.

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