Important Note: The official language of all Tulip contracts and other legal documents is English, which shall prevail over any other language used in any translated document.
Shipping Summary
| Store | North America | Europe | International |
|---|---|---|---|
| Shipping to | Canada, USA | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom | Australia, Japan, New Zealand, Singapore, Brazil |
| Waranty | One-year warranty. Tulip covers shipping costs for warranty service. See Terms. | One-year warranty. Tulip does not cover shipping costs for warranty service. See Terms. | One-year warranty. Tulip does not cover shipping costs for warranty service. See Terms. |
Shipping
Tulip will sell and deliver the Tulip Hardware ordered by Customer through Tulip’s online ordering process or pursuant to an Order Form.
The price of shipping is not included in the advertised price of Tulip Hardware. Shipping is added based on the Tulip Hardware purchased and location during checkout online or as set forth in an Order Form.
Unless otherwise specified, Customer is responsible for estimating and covering any duties, Taxes, fees and/or other costs associated with shipment to Customer’s location. Upon checkout online, duties and taxes may be estimated and charged. Tulip is not responsible for additional fees or costs nor is Tulip responsible for communicating with local authorities to facilitate transit. Tulip cannot give Customer an estimate of these costs in advance of shipment.
By purchasing Tulip Hardware for shipment outside of the United States, Customer acknowledges and assumes responsibility to conform with local laws and regulations while importing and using the Tulip Hardware. Customer acknowledges that Tulip is not responsible for regulatory compliance within Customer’s country. Tulip is not responsible for the cost of replacement of any Tulip Hardware held indefinitely by Customer’s local authorities.
Delivery
Unless otherwise indicated, delivery terms for the Tulip Hardware shall be FCA (Tulip-named place of shipment) as defined in INCOTERMS 2020. Notwithstanding the applicable INCOTERMS, the following shall apply: (i) title and risk of loss to the Tulip Hardware shall transfer to Customer when Tulip tenders the Tulip Hardware to the freight forwarder at the Tulip-named place of shipment, (ii) Customer is responsible for insuring the Tulip Hardware against risk of loss or damage during shipment commencing upon tender to the freight forwarder, and (iii) Customer shall be responsible for and pay all applicable freight, insurance, fees, duties and charges for the export, import and delivery of the Tulip Hardware upon delivery at the Tulip-named place of shipment. Tulip will select the shipping method, unless the parties have otherwise mutually agreed. Tulip does not ship to PO boxes.
If there is a default of acceptance by the Customer, or any delay in delivery for which the Customer is responsible, Tulip can demand compensation for the resulting damage as well as the additional expenditure required to fulfill the order. This includes the storage and maintenance of the Tulip Hardware.
Tulip endeavors to ship items ordered as soon as possible. Shipment and delivery schedules may be impacted by regional and federal holidays. Given uncertainties in shipping, product availability, and circumstances outside Tulip’s control (weather etc.) Tulip cannot guarantee exact shipping dates.
When completing an order, Customer should receive an e-mail confirming the order shortly after completing the transaction. If Customer’s contact does not receive the e-mail, the contact should check his or her spam or junk folder before contacting Tulip. Tracking information will be emailed once the order’s shipping information is generated.
Once Customer’s order has been prepared for shipment or has shipped, Tulip is unable to change the shipping address. Tulip chooses which carrier will deliver the shipment, and some shipments require a signature. Each shipment notification email states whether a signature is required. After the first delivery attempt, the carrier may make subsequent delivery attempts before returning the shipment to Tulip. Follow the tracking information and contact the carrier for detailed delivery information.
Orders can be canceled only before the order has shipped. Bank and credit card processing fees will not be refunded for any canceled orders.
Warranty
Tulip offers a one-year warranty for Tulip Hardware shipped to the countries listed above. Tulip’s warranty obligations for all Tulip Hardware sold by Tulip are limited to the terms set forth in Tulip’s Terms of Service. To be eligible for this Limited Hardware Warranty, the Tulip Hardware must be purchased through Tulip or through a Tulip authorized reseller with a valid proof of purchase.
Return to Manufacturer Authorization
Customer should access and review the online help resources referred to in the documentation accompanying any Tulip Hardware before requesting warranty service. To make a warranty claim, Customer should contact Tulip at support@tulip.co, and explain in English with specificity the reason(s) for the claim and the details of the original order (including serial number and date of purchased hardware). If Tulip determines that a return is appropriate, Tulip will issue Customer an RMA number, which Customer must include in the package with any returned item, along with a copy of the original order information. Tulip will not accept returned items for which an RMA has not been issued.