Dentsply Sirona is the world’s largest manufacturer of dental solutions. Their comprehensive catalogue of preventative, restorative, and cosmetic products are used in practices and labs world-wide, as are their best-in-class dental instruments.
Dentsply Sirona’s implants division processes thousands of custom orders each day. Since each order is custom to the patient, no two orders are alike. There are billions of potential kitting combinations, and executing every order on time demands skilled, attentive operators. In order to assure the quality of their shipments, Dentsply Sirona associates need to complete six months of training and shadowing before they were qualified to enter production. Further, process engineers lacked visibility into key areas of production, such as which components were shipped. This made it hard to maintain quality control and enable process improvement.