Digitizing an order process from end-to-end
The friction Double H experienced in their new order process came from the manual administrative work each order required.
For each order, they had to pull the relevant information from Shopify, create shipping labels and packing slips. They packed orders in chronological order because there wasn’t enough visibility to optimize sorting picking. Inefficiencies in scheduling followed.
“Back in the old system, we were giving operators a bundle of shipping labels in one hand and a stack of packing slips in another and hope that they’d match up,” Burton recalled of their initial processes, “Depending on how the CSV was sorted they could be in entirely different orders.”
So Burton and his team looked for a way to digitize this process.
The early search didn’t turn anything up. “We didn’t find anything that was fit for purpose without spending tens of thousands of pounds.”
Burton connected with an old friend at Tulip, and began a free trial to see if the cloud-based application platform could fit their needs.
Within two weeks, Burton and his team had rolled out a set of applications they eliminated administrative work, and allowed data to flow seamlessly across the different systems involved in their order process.
Here’s how it works.
When an order comes in through Shopify, the data is directly pulled into Tulip. Supervisors have a terminal, where they can select which orders they need to process and schedule them out fulfillment to members of the team.
At this point, orders are filtered and sorted into batches, and operators proceed to pack according to a freshly generated pick list. Operators interact with a single screen that consolidates all of the information they need to process an order. “Now Tulip just sorts them for us… There’s no paperwork floating around.”
From the same application screen the operator can print labels for each order, with Tulip pulling shipping information from FedEx. During the process, Tulip automatically sends inventory updates to SAP.
All together, Double H integrated Tulip with Shopify, FedEx, and SAP. They were also able to connect Tulip to their label printers. “When it came to interactions with hardware, we wouldn’t even know where to start. With Tulip it was easy.” Tulip effectively functioned as the glue between these disparate systems.
“I set the target for zero admin,” Burton Said, “And I think it’s fair to say we’ve achieved it now.”