Shipping & Returns Policy


Geographies

We are actively working on expanding our worldwide distribution. Currently we ship Tulip products to the following countries:

Store North America Europe International
Shipping to Canada, 
USA
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom Australia, Japan,
New Zealand, Singapore,
South Korea, Brazil
Warranty One-year warranty. Tulip covers shipping costs for warranty service. See Terms.  One-year warranty. Tulip does not cover shipping costs for warranty service. See Terms. One-year warranty. Tulip does not cover shipping costs for warranty service. See Terms.

Tulip ships to the locations indicated in the table above. We do not ship to PO boxes. The price of shipping is not included in the advertised price of Tulip products. Shipping is added based on your products, shipping choices and location during checkout.

Unless otherwise specified, you are responsible for estimating and covering any duties, taxes, fees and/or other costs associated with shipment to your country. Upon checkout, duties and taxes may be estimated and charged. Tulip is not responsible for additional fees or costs nor are we responsible for communicating with your local authorities to facilitate transit. We cannot give you an estimate on these costs beforehand.

By purchasing this product for shipment outside of the United States, you acknowledge and assume responsibility to conform with local laws and regulations while importing and using the product. You acknowledge that Tulip is not responsible for regulatory compliance within your country. Tulip is not responsible for the cost of replacement of any product held indefinitely by your local authorities.

Delivery

Tulip will deliver the ordered Tulip Products Carriage Paid To the order address (CPT, according to Incoterms 2010), whereby the place of performance for the delivery of the goods owed by Tulip is the Address provided at the time of the order.

The Customer may choose from shipping modes or delivery options offered by Tulip. Tulip shall not be responsible for any other delivery methods unless the parties have agreed otherwise. Customer is responsible for the cost of the shipping method chosen. Place of performance for any warranty claims is the same place as for the delivery.

If the Customer requires the shipment of the goods to a place other than the place of performance, the risk of accidental loss, accidental deterioration, or delay to the Customer shall pass to the Customer or subsequent carrier (Freight Forwarder) upon delivery to the Freight Forwarder or the Customer if picked up by the Customer. If the Customer is in default of acceptance the risk of accidental loss, accidental deterioration or delay passes to the Customer.

If there is a default of acceptance by the Customer, or any delay in delivery for which the Customer is responsible, Tulip can demand compensation for the resulting damage as well as the additional expenditure required to fulfil the order. This includes the storage and maintenance of the Tulip Products.

We ship items as soon as possible. Shipment and delivery schedules may be impacted by regional and federal holidays. Given uncertainties in shipping, product availability, and circumstances outside our control (weather etc.) we cannot guarantee exact shipping dates.

When completing an order, you should receive an e-mail confirming your order shortly after completing your transaction. If you do not receive the e-mail, please check your spam or junk folder before contacting Tulip. Tracking information will be emailed once the order’s shipping information is generated. If you have any questions about the delivery of a specific item please contact us through our web form.

Once your order has been prepared for shipment or has shipped, Tulip is unable to change the shipping address. Tulip chooses which carrier will deliver your shipment, and some shipments require a signature. Each shipment notification email states whether a signature is required. After the first delivery attempt, the carrier may make subsequent delivery attempts before returning the shipment to Tulip. Follow the tracking information and contact the carrier for detailed delivery information.

Warranty

Tulip offers a one-year warranty for Hardware Products shipped to the countries listed above. Warranty services are specified in the table above and in the full warranty terms.

Return to Manufacturer Authorization (RMA)

Before returning an item, contact us at support@tulip.co, to explain the reason for the return, the details of your original order, and whether you want a refund or an exchange. As appropriate, we will issue you an RMA number, which you need to include in the package for the returned item, along with a copy of the original order information. We do not accept returned items for which an RMA has not been issued.