Merck

Merck Digitally Improves Quality

Tulip’s Apps Save 57% of Training Costs for Leading Life Sciences Manufacturer

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Industry

Life Sciences

Challenge

New Operator Training

Solution

Digital Work Instructions
Real-Time Analytics
In-Process Communication

"Tulip let us take a purely paper-based system and automated it. Now, new trainees have access to the resources they need when they need it without having to rely on experienced operators."
- Global Head of Advanced Analytics

Customer

Tulip partnered with The Merck Group, a multinational pharmaceutical and life sciences company to help train newly hired operators. Merck used easy-to-build IoT-enabled training apps to accelerate operator training for complex manufacturing assembly processes.

Situation

Assembly of Merck’s complex lab equipment requires highly skilled operators. Quality standards in the lab equipment market are tightly regulated which makes training critically important. New operator training relied on paper-based work instructions and required the trainer to directly supervise each trainee.

Challenge

Paper-based training procedures were time-intensive, inconsistently followed, and difficult to monitor. Certifying a new operators took weeks of trainer’s and trainee’s time. Experienced operators were needed to directly supervise each step of the training process, which placed a huge burden on production resources.

57%

Reduction in Training Cost

92%

Training Time Saved

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