New Operator Training
Digital Work Instructions
"Tulip let us take a purely paper-based system and automated it. Now, new trainees have access to the resources they need when they need it without having to rely on experienced operators."
- Global Head of Advanced Analytics
Tulip partnered with The Merck Group, a multinational pharmaceutical and life sciences company to help train newly hired operators. Merck used easy-to-build IoT-enabled training apps to accelerate operator training for complex manufacturing assembly processes.
Assembly of Merck’s complex lab equipment requires highly skilled operators. Quality standards in the lab equipment market are tightly regulated which makes training critically important. New operator training relied on paper-based work instructions and required the trainer to directly supervise each trainee.
Paper-based training procedures were time-intensive, inconsistently followed, and difficult to monitor. Certifying a new operators took weeks of trainer’s and trainee’s time. Experienced operators were needed to directly supervise each step of the training process, which placed a huge burden on production resources.