Staymobile is a national, INC 500 provider of computer, Chromebook, and mobile device repair and service solutions.The company’s core customers include enterprises, school districts, and government agencies located across the United States. Staymobile adheres to lean practice throughout their organization, and they’ve set aggressive goals for digitization. Their near-term objectives include eliminating paper work instructions and repair records, with ambitious plans to fully digitize operations.
As a national organization with a geographically distributed workforce, Staymobile struggled to standardize work across locations. Paper-based work instructions were difficult to follow, and made it difficult for engineers to verify technician compliance. Often, multiple versions of the same work instruction were in use at different locations, leading to inconsistently executed procedures and avoidable mistakes. Paper made it impossible to collect the data they needed to optimize repair procedures. Staymobile needed a solution that would enable them to automate and centralize data collection, configure location-specific processes, and standardize procedures.